Effective Date: February 26, 2026 Last Updated: February 26, 2026
At Windsor Care Homes, we are committed to protecting the privacy of our residents, their families, and visitors to our website.
This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Virginia Consumer Data Protection Act (VCDPA) and other applicable Virginia laws.
1. INFORMATION WE COLLECT AND ITS PURPOSE
We collect information that identifies, relates to, or could reasonably be linked to you or your family member (“Personal Data”).
Contact Information
Full Name
Email Address
Phone Number
Mailing Address
Inquiry Data
Information you provide when seeking care for a loved one, including:
Parent or family member’s name
General care needs
Level of assistance required
Sensitive Data
Under the VCDPA, information regarding a mental or physical health diagnosis (such as dementia or Alzheimer’s) is considered “Sensitive Data.”
We only collect Sensitive Data with your explicit, opt-in consent during the inquiry or assessment process.
Usage Data
We may collect:
IP Address
Browser Type
Device Information
Website interaction data via cookies
This data helps us improve your digital experience and maintain our standard of Architecture of Calm online.
2. How We Use Your Information
We use your information to:
Respond to inquiries about our Mansion Model homes
Provide personalized information regarding caregiver ratios and specialized memory care
Comply with Virginia Department of Social Services (VDSS) licensing requirements
Send marketing communications (only if you opt in)
Improve website functionality and user experience
3. Sharing of Information
We do not sell your personal data to third parties.
We may share information with:
Service Providers
Trusted partners such as:
Marketing consultants
Shockey Construction (our building partners)
These partners operate under strict confidentiality agreements and only perform services on our behalf.
Legal Compliance
If required by Virginia law or the Virginia Department of Social Services (VDSS).
4. Your Rights Under Virginia Law (VCDPA)
If you are a Virginia resident, you have the right to:
Access – Confirm whether we are processing your data and request a copy
Correct – Request corrections to inaccurate personal data
Delete – Request deletion of personal data provided by or obtained about you
Opt-Out – Opt out of targeted advertising or data profiling
Appeal – Appeal a denied request through the Virginia Attorney General’s office
To exercise these rights, please contact us using the information below.
5. Communications & Opt-Out (VTPPA Compliance)
In accordance with the Virginia Telephone Privacy Protection Act:
We will only call or text between 8:00 a.m. and 9:00 p.m.
To stop receiving text messages, reply “STOP” or “UNSUBSCRIBE” at any time
6. Security
We implement industry-standard physical, technical, and administrative safeguards to protect your data.
Our commitment to security reflects our broader mission of Architecture of Calm — extending from our physical mansions to our digital environment.
7. Contact Us
To exercise your rights or ask questions about this Privacy Policy, please contact us:
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